Questions + Answers

How does it work, how can I buy a font?

Our fonts can be ordered by clicking the ‘Buy’ button on the left side on our website. Please select your desired font(s) and/or product(s) by checking the boxes in the purchase order form. If you order a font, please remember to clearly state the number of computers you intend to install the font software on.
Please scroll down and complete all the required information.
You can then select your method of payment.
To complete the order, please agree to the terms of licensing and finally click the button ‘Place Order’. Credit card payments will be handled through our secure payment partner PayPal (for which you do not need to have a PayPal account). Just follow the instructions carefully and you will receive the font(s) soon after you have completed the payment process (only takes a few minutes).
If you have chosen the ‘Bank Account’ option, we will send you an invoice, stating the final sum and our bank account details. We will send you an email containing the fonts you ordered, as soon as your payment has been credited to our account. Please be aware that this process can take a few days to complete. Should you experience any trouble with our online ordering tool, please don’t hesitate to contact us.

When/How will my order/fonts be delivered?

Fonts paid for by credit card will be delivered via email (containing a download link) immediately after receipt of payment. Please make sure to enter a valid email address during the ordering process. Fonts paid for by bank transfer will be processed and dispatched immediately after receipt of payment (Please note that this process usually requires a few days for payment processing). All physical orders are sent out by first class mail every Friday and should arrive within 2 to 7 working days, anywhere in the world.

Do you offer webfonts?

Yes, we do! Milieu Grotesque typefaces are available as webfonts via our partner Fontdeck, a fast and easy working web font rental service that allows you to include our typefaces directly into your websites using your CSS stylesheet — no JavaScript required! Their service handles all the different browser complications and is delivered quickly and reliably from their worldwide network of servers.
We also provide webfonts for self-hosting on request. If you are interested in using one of our fonts online, please contact us with your respective project details. PLEASE NOTE: The private conversion of any of our fonts using online web font converters and use of all other webfont-related technologies — including flash embedding — are strictly prohibited. Please regard our end user license agreement (EULA) for further details.

Why are multiple licenses more expensive?

Digital typefaces or ‘fonts’ are considered software; their use —like all other software products— is subject to a licensing agreement. When you order Milieu Grotesque fonts, you are purchasing a license to use the respective typeface(s) on a predetermined number of computers within a defined legal company or institutional entity. During the online ordering process, you will be prompted to enter the desired number of computers (licenses) for your chosen font and our system will automatically calculate the corresponding license fee. If yourequire more than 25 licenses for any particular font, please contact us via email.

How do I pay, what are my payment options?

We accept credit card payments and bank transfers. Our handling partner for credit card payments is PayPal. If you prefer to pay by bank transfer, we will send you an invoice via email containing all relevant information.

What is OpenType?

OpenType is a cross-platform font format that allows the same font to be used with different operating systems, such as Mac and Windows. All our fonts are generally PostScript-flavoured OpenType formats. However, please contact us if you prefer TrueType or any other format.

Which languages are supported?

All our fonts comprise at least a standard Western character set. Some fonts are more elaborated and support a wider range of languages. For more details, please refer to the glyph overview in the PDF type specimen downloadable at each respective font on our website.

Do you offer enhancements and/or modifications?

Indeed, we do. If you have special requirements or need enhanced solutions, we will be more than happy to help. Please be aware that any modifications made to any Milieu Grotesque fonts, whether directly or via a third party, are strictly prohibited and require prior written consent from Milieu Grotesque. All modified fonts are subject to the same licensing terms and agreements as non-modified fonts.

How do I install a font?

Manual installation: Please copy the font(s) into the fonts folder of your operating system (Mac: Macintosh HD / User / yourname / Library / Fonts, or Windows: c:/ windows / fonts) or use a type management tool, such as Linotype’s Font Explorer for Mac OS X or Adobe Type Manager for Windows XP/Vista to complete the installation.

What is an ‘end user license agreement — EULA’?

An end user license agreement, also known as ‘EULA’, is a contract between the purchaser (you) and the licensor (us, Milieu Grotesque). The license defines ways under which the fonts can be used. Briefly: when you purchase one of our fonts, you are effectively buying the right to use this particular font, not the actual piece of software. You become a ‘licensed user’, not an ‘owner’ of the font. Milieu Grotesque fonts must not be copied, disassembled, manipulated, altered, given away, redistributed or resold. The user license only permits you to create a copy of the font for back-up purposes on non-public devices or storage systems. Users are allowed to pass on their licensed font for document output purposes to a printer, pre-press or other service facility, as long as the font is used solely for output purposes (e.g. for creating film or plates for offset printing, digital printing, plotting etc.).
If a service contractor requires the respective font for any other purpose, they will need to acquire a separate license.
By installing Milieu Grotesque fonts you automatically agree to the Milieu Grotesque end user license agreement.